We are committed to continually improving the quality of our service. It is our duty to develop long term partnerships with each of our customers.
We feel this is best achieved by delivering products and services 100% right the first time, on time, every time.
Primary Ingredients only supply products from specifically approved plants that meet our strict guidelines for quality. We regularly visit our suppliers to evaluate them not only on the basis of ability to deliver satisfactory products on a timely and cost efficient basis, but also on quality system, facilities and equipment system, materials system, production system, packaging and labeling system.
Primary Ingredients’s policy is to ensure manufacturer’s products meet customer’s specifications. Any changes to supplier’s processes or specifications will be promptly communicated to customers.
We will endeavor to ensure that each package of each shipment has correct labels and supplier lot numbers, and is in compliance with safety and environmental laws. Certificates of analysis for each shipment will be faxed or e-mailed to our customers and any other information that may be required by a particular customer.
In the event of a complaint, we will take appropriate action to rectify the situation. This typically involves contacting the supplier or other persons involved including our team employees, to determine the best way to handle the situation and ensure compliance with our quality standards.
We monitor our performance for on-time deliveries as well as our performance on meeting specifications, labeling, certificates of analysis, and packaging requirements. We will use this feedback to continually improve our performance to reach the highest levels.